What Our Customers Say

Disappointing experience. We're renovating a bathroom at our investment property and had Joseph come out to measure up. We were verbally told to come in today at 1:30 to review the design and quote. When we arrived, the meeting hadn't been scheduled and they were surprised to see us. On top of that, they walked back the timeline we'd originally been given — we'd discussed a mid-November completion, but were now told mid-November was the earliest they could even start. Between the missed appointment and the shifting timeline, it was an unprofessional experience and a waste of time for everyone. Wouldn't recommendEdit to respond to owner:This response is purely to save face. When staff looked up our account in the showroom, both Joseph and the admin representative explicitly confirmed that no follow-up appointment had been entered into their system at all—for that week or the following week. There was no "misunderstanding" over dates; the appointment was simply never logged. Very disappointing to see them misrepresent what happened rather than take accountability.

Great building experience thanks to Barry. He is awesome and always looked to improve customer experience by asking if some things needed clarity or if we had thought of the practicality of the design.

The team at Vinasho, led by the fantastic Moh, did a superb job. Moh's warm smile and ability to diffuse tense customer situations were impressive. The toilet renovation exceeded expectations!A special thank you to Drake, Vinasho's talented designer, for his exceptional design skills. Great job, Vinasho!

Thank you, Venaso, for my lovely new bathroom - now I don't have to climb into a bathtub anymore. It's a great design, thanks Drake. Moh, you and your team did such a great job with not only the lovely remodel but in dealing with the logistics issues that came with fittings arrival delay in a very respectful and courteous way - thank you all very much. Highly recommended team.

Thank you Venaso for all of your hard work on our beautiful bathrooms. We love them! The trades were all of very high quality and we are very happy with their work. Thanks to our site supervisor Brenton for being so organised, diligent and going above and beyond for us. The whole process was as smooth as it could have been given our tricky reno. We appreciate all of your hard work on this. And to Jessie for being so contactable during the design process. Thanks again, we are thrilled

We recently had our bathroom renovated by Venaso, and we are very happy with the final result. I would highly recommend Venaso to anyone considering a bathroom renovation.

We are so happy with our new kitchen from Venaso, such high quality finishes and the sintered stone bench top and splash back is our favourite part of the whole kitchen.Thanks to Brenton and the team at Venaso for their hard work, continuous problem solving in the project and great communication while our kitchen was being renovated.

I am beyond delighted with my bathroom renovation. Sincere thanks- from planning, design, schedule management and skilled trades - the experience was without fault and a beautiful result.

Couldn’t be happier with the choice to trust Venaso with a full internal renovation of our kitchen, laundry, bathrooms and living area tiling. Drake was excellent through the design phase, while Brenton did an absolutely outstanding job managing on site. He was always solution-oriented and an absolute gentleman.

I recently had Venaso create a new bathroom in my townhouse. The entire experience from start to finish was excellent. Communication, design, trades, cleanliness, follow ups, finance all were superb. I have already recommended to a few friends. To Moh and his team - thank you.

Loved the design, great assistance and advice on selections, good communication before and during the build. Work was completed on schedule to a high standard. It could not have gone any better.

Overall, we’d give our kitchen renovation 3 stars.The design process with Drake was fantastic. He listened to what we wanted, provided great ideas, and made the planning stage enjoyable. While there were some delays in finalising the plans, once the renovation actually commenced, the overall timeframe from installation to completion of the kitchen itself was goodOne area that could definitely be improved is communication around tradie scheduling. We specifically asked to be notified when trades would be attending our home so we could arrange for our dog to be elsewhere. Despite raising this on multiple occasions, tradies continued to arrive unannounced, which created unnecessary stress for both us and our dog.The biggest disappointment has been the after-sales service. Unfortunately, we experienced a tap malfunction that resulted in flooding. To Venaso’s credit, they did eventually take ownership of the issue after several weeks of back and forth between the plumber and the tap manufacturer, and we genuinely appreciated that.However, it has now been almost 21 weeks since the flooding occurred, and we’re still waiting for the final repairs/ finishing touches to be completed. The most frustrating part has been the communication. We’ve repeatedly had to chase updates ourselves, despite being told that someone would follow up and keep us informed. Issues and product faults can happen, and we don’t fault the company for that. What has been disappointing is the lack of urgency, proactive communication, and follow-through to resolve the matter.The kitchen itself looks great, but the overall experience has been let down by inconsistent communication and poor post-installation support.

We’re very happy with the renovation of our kitchen and laundry. Milan did a great job combining the original brick walls with modern cabinetry, creating a stylish and practical design. Brenton was excellent throughout the project. Although a few unexpected changes came up during the work, he managed everything well, kept communication clear, and made sure the project stayed on track.

Venaso were highly professional and timely in their support in renovations to our bathroom and kitchen in April. The design process was detailed and critical in getting our ideas into a concrete plan. Milan was particularly helpful in the measuring and design process. Reviewing the drawings and ensuring quotes, drawings and cabinet specifications took some time to get correct requiring multiple updates.The build process was very timely and professional. If anything unexpected arose our site manager Cho was onto it quickly and assisted to provide options and solutions quickly. Brenton was also especially helpful on the completion of our project, extremely friendly and prompt. The quality of the work was excellent and timeliness of the job as well. For such big works to our home we were very impressed with the speed of the work and the professionalism and cleanliness of the workers. Highly recommend if you are doing large or multiple areas of your home going with a professional well known organised company such as Venaso.

We did our bathroom renovation and the result was amazing. Jessie did a wonderful design where everything is well thought, tiles sizing and color, tapware model and colour, vanity, etc. Everything exceeded our expectations. On top of that, the tile set out and installation is more than perfect. The cherry on top of the cake was Moh who did a wonderful job as a supervisor resolving any issues in a very professional way. Thank you all.

Contracting Venaso to renovate our sad mid-century bathroom was the best decision we have made. The process from start to finish was clearly communicated and progress along the way diligently tracked. Everything was kept to a tight schedule and sometimes even ahead. The assorted trades were on time, attentive and impressively tidy making it light work for the cleaners Venaso sent in at the end. As with all renovations there were the odd hiccups but they were all discussed and sorted out as agreed with Brenton our dedicated site supervisor. Thank you, your professionalism was impressive. We and Onyx love our new bathroom.

Right from the planning stage to the finish the team at Venosa have been an absolute pleasure to deal with. Trades people have turned up when they've said they would, build went as planned and to cost.The end product is first class

We have just completed 3 bathroom renovations with Venaso. From the initial design consultation to the selection of tiles, cabinets and fittings went smoothly.The schedule of the project went to plan with only one hiccup with the plumbers which was sorted promptly. The trades were all good especially the tilers.Our supervisor Brenton was outstanding and we appreciated his attention to detail and now we feel like we are in a 5 star hotel bathroom.We are just sorry that we did not find Venaso 2 years ago when we renovated our kitchen and laundry.We would highly recommend Venaso for any renovation they are a very professional organisation.

We recently had Venaso do quite a large renovation job to our kitchen, living/dining & laundry. We are so beyond happy with the finish of everything and the service we received from everyone was fantastic, especially Milan.... but i would like to make a special mention for Moh, our site supervisor. Right from the beginning he went absolutely above and beyond for us. His willingness to go the extra mile made the process a lot easier for us and it's rare to find people who genuinely care about delivering excellent service. We are so appreciative of him.

Thanks to Venaso for the works you undertook at my house. Drake was efficient and easy to correspond with in the design space and Moh and the construction team delivered the works on time and with a good level of finish. Im very happy with the final result and would recommend Venaso for those looking to renovate their home. Thanks again, Sally.

This our second time using Venaso and our new bathrooms got delivered on time and budget with absolutely everything taken care of. Drake brought his a-game with selections and site plans. Communication with Moh our site manager always easy and clear. We couldn't be happier with the end result. If you want renovations, we couldn't recommend Venaso highly enough.

Another huge thanks to team Venaso! After an amazing first experience we couldn’t be happier with our newly renovated ensuite. Another massive thank you to Brenton for overseeing the project and making it such a pleasurable experience. Nothing was ever too much. A big thank you also to those behind scenes, particularly Laura, Rebecca and Christy. We couldn’t be happier with the final product.Huge thank you to the team at Venaso! Drake delivered excellent designs for our kitchen, bathroom and laundry and guided us through the process. The trades delivered high quality results, workmanship and were a pleasure to have in our home. We cannot speak highly enough of our Supervisor Brenton. He was thorough, communicated well and went above and beyond to keep the project on schedule and address any questions or concerns we had. Knowing he was overseeing our project and that he was always contactable made this large project a seamless and enjoyable experience. Thank you Brenton and Venaso for an excellent experience and an amazing final product.

Venasso remodelled our kitchen a living area with some elements of structural building work required. The schedule was laid out for us before the project began and our project manager, Barrie kept us informed and everything running smoothly along the way. We are very happy with the results and also the process generally.

Whole process was so easy from prestart and selection with Drake right through to Brenton as the site superviser. Trades were punctual and did a fantastic job.

We recently completed our renovation project with Venaso, and we are very happy with the final outcome.A special thank you to Mo, our site supervisor, for his hard work, responsiveness, and support throughout the project. Mo was regularly on site, followed up with the trades, managed any issues or changes along the way, and provided valuable advice during the renovation. His communication and commitment made a big difference and helped bring the project to completion.I would also like to thank Drake, our designer, for his professionalism, patience, and support during the design stage. He worked closely with us, accommodated changes, and helped us achieve a design that was both practical and well thought out.Thank you to the Venaso team, and especially Mo and Drake, for your effort and support in completing our renovation project.

Great job Venaso!!! Thank you Brenton for all your hard work and making sure that the job was done well. Can’t forget Milan who came up with the beautiful design and made it all possible. Also thanks to all the tradies that did a great job too plus all the others in the team who did the valuable work behind the scenes. We love our new ensuite so much!!!

Looking for quotes to renovate my kitchen so booked appointments with Venaso and a few other renovators. Venaso impressed me with their professionalism. No time wasting or pushy/pressure sales tactics they came in measured up took pictures and left within 20 minutes which impressed me. With those measurements we booked in an appointment to go through the other details, cabinet materials, style, design etc. After this a quote was produced. We had a few quotes but went with Venaso based on impressions, reviews and professionalism.Once booked in communications were brilliant. Any queries resolved quickly. Works started, very impressed with the cabinet makers, stone masonry, electricians and plumbers and in the end produced a high quality job which we were very happy with. Would definitely recommend Venaso and would use them again for future renos.

Venaso has an amazing team and they were wonderful to work with. They are excellent communicators and the entire renovation process was smooth from the first meeting to handover. Product quality was also excellent. Highly recommend!